In today’s fast pace and competitive world, employees are constantly working under stressful situations. The need to meet deadlines, pressure from customers, suddenly pop-up problems, difficult team members, and etc, are amongst the common factors that trigger emotional outbreaks. So, how can one manage his/her own emotions under stressful environment and deal with emotional team members? And also, how can one promote positive attitude in the workspace?

This Workshop provides participants with the concept of Emotional Intelligence, as well as assisting the participants to understand their true self. Techniques of managing own emotions and methods of dealing with emotional parties would also be examined. 

Workshop Outline:

• Assessing Self EQ
• The Five Dimensions of EQ
• Increasing your emotional intelligence
• Understanding and Managing Our Emotions
• Understanding Who We Are and Our Inner Strength
• Examples of Positive Emotions
• Dealing with your own fear, stress & frustrations
• Practicing Positive Self Talk in Stressful & Emotional Situations
• Ways to Manage Our Emotions When Dealing with Difficult Team Members
• Dealing with Our Own Fear & Anger
• How to Develop Patience Deal with Embarrassment
• Handling Contempt and Sadness
• Handling Hostile-aggressive People and Complainers
• Handling Negativists, Defensive and Self-important People
• Techniques for Handling Employee Conflicts

Workshop Details:
Date: August 6, 2009 (Thursday)

Time: 9:30am - 5:00pm
Medium: Cantonese with English/Chinese Handout
Fee: HK$1,100 (Regular), HK$1,000 (Before July 30, 2009)
Remarks: Group Discount: 20% off for companies registering more than 1 participant.

Who Should Attend:
Frontline staff, Supervisors, Managers, Customer Service Reps

To register for this workshop, please click HERE.

 

To learn more on how HMI can help your company to enhance performance, please email to info@hmi.hk

 

Economic Overview

Hong Kong's unemployment rate held steady last month for the first time since the global financial crisis began. Unemployment in the three months to the end of May was 5.3%, the same as in April. The no. of unemployed workers rose by 2,800 from the February to April period, to 199,700, but the workforce increased by 15,700 to an all-time high of 3.71 million. The economists and the government say the worst is not over and the unemployment rate is likely to rise in coming months as university graduates start looking for work. [Source: SCMP (A1)/ HKEJ (P1)/ The Standard (P9), 16 Jun 2009].

Employers in Hong Kong report continued weak employment prospects in the third quarter of 2009, according to the Manpower Employment Outlook Survey. 8% of respondents surveyed anticipate increasing headcount in the next three months while an equal percentage anticipates a decrease. Meanwhile, 81% predict no change to their workforces in the quarter ahead. [Source: HKET (A2), 10 Jun 2009].
 

According to the latest quarterly survey conducted by the Hong Kong Institute of Human Resource Management, the first-quarter staff turnover and job vacancy rates hit their lowest levels in about five years. Staff turnover fell to a record low of 1.56% while the job vacancy rate dipped to 1.89%, the lowest since the second quarter of 2004. The survey also found 45.5% of firms intended to freeze hiring between April and the end of June, down from 63.5% in the first quarter. 10.1% said they may even step up hiring. The survey covered 101 firms employing nearly 107,000 people.  [Source: SCMP (A3)/ HKEJ (P6)/ HKET (A2), 10 Jun 09].

Despite the continuous impacts posed by the financial crisis, many multinational corporations remain optimistic about China's market and are increasing their investment in China. Over 80% of US enterprises are optimistic about the outlook of their operations in China in the coming five years, and 73% plan to expand their investment in China, according to a report by American Chamber of Commerce in China. By the end of April, the cumulative number of foreign-funded enterprises in China had reached 666,000, with actual utilized investment of US$883.08 billion. [Source: People’s Daily Online, Jun 4].

Canada’s unemployment rate rose to 8.4% last month, the highest level in 11 years. Statistics Canada said the country lost 42,000 jobs last month. Since the recession began in October last year, 363,000 workers have lost their jobs, with 234,000 of those coming in Ontario, Canada’s most populous province and the country’s manufacturing heartland. [Source: SCMP (A1, B5)/ HKEJ (P1), 6 Jun 09].

The US unemployment rate rose to 9.4%, from 8.9% in April, the Labour Department said. US payrolls fell by 345,000, the smallest decrease in eight months, as more people joined the labour force – reinforcing signs the recession is easing. [Source: SCMP (A1, B5)/ HKEJ (P1), 6 Jun 09].

Britain's unemployment rate hit 7.2% in the three months to April as the number of people claiming jobless benefits jumped to 2.26 million, the Office for National Statistics data showed. The latest unemployment rate was up 0.7 percentage points over the previous quarter and up 1.9 percentage points over the year.  Both the unemployment rate and the number of unemployed stood at their highest levels since 1997 amid a deep recession in Britain. [Source: Channelnewsasia.com, 17 Jun 09]     


Disclaimer: Should there be any different views in the interpretation, please always refer to the original media source as reference. HMI Consulting accepts no liability in respect of the accuracy and truthfulness of the materials included in this newsletter.