Replying emails and creating reports are daily tasks of many Hong Kong employees. It is therefore essential to master the skills of English email and report writing so that we, working in the international hub Hong Kong, can communicate effectively and efficiently with customers, vendors and colleagues (and etc) oversea. Using the right formats, styles, tones, even subject lines are significant factors of effective written communication, while making the emails and reports simple yet high impact is the key to catch audiences’ attentions.  This workshop aims to equip participants with useful English writing skills by experience sharing and discussions. Effective and ineffective email and report samples will be shared, and interactive exercises will be conducted. The details are as the followings: 

Content of the Workshop:

Emailing • Characteristics of emails • Common mistakes in email writing • Writing to international audiences • Choosing the formality and the right words • Creating catchy subject lines for emails • Rules of sending attachments • Handling emails from customers

Report Writing • How to meet audience’s expectation? • Types of reports • Composing styles and tones for your audience • Using effective visuals for illustrating reports • Creating catchy subject lines for reports • Persuading audience to read through your reports • Using checklist when composing reports

Lecturer: Ms. Lau, MA (ESP), BA (French), Dip (TESL), PCEd Ms. Lau is a Master Degree holder in the domain of English for Specific Purposes, and has been a language practitioner since 1998. She has tremendous experience in assisting corporations in Hong Kong and mainland China to improve the English literacy of their staff. Corporations that Ms. Lau worked with in the past include The Hong Kong Jockey Club, McDonald’s, Roche Hong Kong Limited, The Consulate General of Canada, and etc. Currently, Ms. Lau is also teaching Business English at the Schools of Continuing Studies of Chinese University of Hong Kong (CUHK) and of City University of Hong Kong (CityU). Ms. Lau developed two business books namely Modular Certificate in Workplace English, Reading and Writing I and II in 2008, and her passion for teaching always makes her lessons dynamic.