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回覆電郵及報告製作是每天香港文員的必要工作。身處為國際中心的香港，掌握用英語寫作電郵及報告的技巧是與海外客戶、合作伙伴及同事等有效地溝通的關鍵。懂得運用合適的格式、風格、語調，甚至是標題是於文書溝通上不可忽視的重要技能。同時，簡潔清晰的電郵和報告亦是吸引收件者的秘訣。本工作坊將透過學員及講師間的經驗心得分享，有效及欠效率的電郵和報告實例討論，使參加者掌握以英語寫作的技巧。
Replying emails and creating reports are daily tasks of many Hong Kong employees. It is therefore essential to master the skills of English email and report writing so that we, working in the international hub Hong Kong, can communicate effectively and efficiently with customers, vendors and colleagues (and etc) oversea. Using the right formats, styles, tones, even subject lines are significant factors of effective written communication, while making the emails and reports simple yet high impact is the key to catch audiences' attentions. This workshop aims to equip participants with useful English writing skills by experience sharing and discussions. Effective and ineffective email and report samples will be shared, and interactive exercises will be conducted.
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工作坊內容 Content of the Workshop |
| 編寫電郵 |
Emailing |
- 電郵特性
- 編寫電郵的常見錯誤
- 給世界各地收件者的電郵
- 合適形式及字眼的應用
- 如何撮寫引人注目的標題
- 加入附件的守則
- 處理客戶電郵的技巧
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- Characteristics of emails
- Common mistakes in email writing
- Writing to international audiences
- Choosing the formality and the right words
- Creating catchy subject lines for emails
- Rules of sending attachments
- Handling emails from customers
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| 報告寫作 |
Report Writing |
- 按要求完成報告的要訣
- 報告的類別
- 風格及語調的應用
- 加入有效的視覺效果
- 如何撮寫引人注目的標題
- 說服別人閱畢報告的技巧
- 報告寫作備忘清單的運用
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- How to meet audience’s expectation?
- Types of reports
- Composing styles and tones for your audience
- Using effective visuals for illustrating reports
- Creating catchy subject lines for reports
- Persuading audience to read through your reports
- Using checklist when composing reports
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講師: 劉老師
Lecturer: Ms. Lau
劉老師擁有專業英語的碩士學位，並自1998年起成為一位語言從業員。她在為香港及國內商業機構之員工提供商業英語培訓課程方面，具非常豐富的經驗。過往曾與劉老師合作的機構有香港賽馬會、麥當奴、羅氏大藥廠香港有限公司、香港加拿大總領事館等。目前她為香港中文大學及香港城市大學之專業學院教授商業英語課程。劉老師於2008年，寫成了兩套職業英語讀寫培訓用書。她對教學的熱誠常為課堂帶來活力。
Ms. Lau is a Master Degree holder in the domain of English for Specific Purposes, and has been a language practitioner since 1998. She has tremendous experience in assisting corporations in Hong Kong and mainland China to improve the English literacy of their staff. Corporations that Ms. Lau worked with in the past include The Hong Kong Jockey Club, McDonald’s, Roche Hong Kong Limited, The Consulate General of Canada, and etc. Currently, Ms. Lau is also teaching Business English at the Schools of Continuing Studies of Chinese University of Hong Kong (CUHK) and of City University of Hong Kong (CityU). Ms. Lau developed two business books namely Modular Certificate in Workplace English, Reading and Writing I and II in 2008, and her passion for teaching always makes her lessons dynamic. |
立即登記 Register Now |
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日期: 2011年12月16日
Date: 16th December 2011
時間: 上午9:30至下午5:00
Time: 9:30am to 5:00pm
地點: 香港灣仔軒尼詩道402-6號
德興大廈4樓
Venue: 4/F, Opulent Building, 402-406 Hennessy Road, Wanchai, HK
費用: 港幣$1,300元正
Fee: HK$1,300
語言: 廣東話授課(英語教材)
Language: Cantonese with English materials
講師: 劉老師
Lecturer: Ms. Lau
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關於睿策顧問有限公司
睿策顧問有限公司是一家人力資源管理顧問公司，其專業服務範圍包括績效管理，獎酬策略設計，專才培訓及商業流程改善。我們主要服務大中華區之企業，協助企業制定有效的績效管理及專才策略。我們的顧問團隊曾於跨國管理顧問公司服務，對不同行業如金融及保險業，零售及餐飲業，工業製造及貿易，運輸及物流業，以至政府及社福機構，都很有經驗。
About HMI Consulting Ltd.
HMI Consulting is a leading HR consulting firm specializing in Perfor-mance Management, Compensation & Benefits Design, Talent Development & Business Process Improvement. With the primary focus in Hong Kong, PRC and Taiwan, our experienced consult-ants have worked across a wide range of industries covering Manu-facturing & Industrial, Trading, Trans-portation & Logistics, Financial & In-surance.
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