培训远远不够,团队教练才是持续行为改变的关键

 c.j. Ng 方相咨询

Training. It's a funny old thing, isn't it?  You spend all this time and money on it, hoping your employees will learn something and apply it in the workplace.  But, as we all know, that doesn't always happen.  According to McKinsey, only 25% of respondents said that training improved their performance.  And according to Huthwaite International, only 15% of salespeople who receive sales training show an improvement in their performance.

培训。这是一个有趣又老掉牙的东西,不是吗?你把所有的时间和金钱都花在这上面,希望你的员工能学到东西,并应用到工作中。但是,众所周知,这种情况并不总是发生。根据麦肯锡的调查,只有25%的受访者表示培训提高了他们的绩效。根据Huthwaite International的数据,接受销售培训的销售人员中,只有15%的人业绩有所提高。

Why is this? Because most training is focused on the wrong things.  It's focused on teaching people new skills when what they really need is help to change their behavior.  If you want to improve your performance, you need to change your behavior.  And that's not something that can be taught in a classroom.  It takes real-world experience, coaching, and support.  

这是为什么呢?因为大多数培训都集中在错误的事情上。它专注于教授人们新技能,而他们真正需要的是帮助他们改变行为。如果你想提高你的表现,你需要改变你的行为。这不是在课堂上可以教的。它需要现实世界的经验、指导和支持。

Here are some other common reasons why training does NOT work:

以下是培训不起作用的其他一些常见原因:

  1. Training is not a magic bullet.  It can't fix everything.  If your employees have performance problems, training will take effort to solve them all.  It can help, but it won't be a miracle cure.

    培训不是灵丹妙药。它不能解决所有问题。如果你的员工在工作表现上有问题,培训将努力解决这些问题。它会有所帮助,但不会是特效药。

  2. Training has to be relevant.  If it's irrelevant to the employees' jobs, they won't be interested in it.  And if they're not interested, they won't learn anything.

    培训必须是相关的。如果与员工的工作无关,他们就不会感兴趣。如果他们不感兴趣,他们什么也学不到。

  3. Training has to be well-designed.  It has to be engaging and interactive.  And it has to be aligned with the organization's goals and objectives.

    培训必须精心设计。它必须具有吸引力和互动性。它必须与组织的目标和目的保持一致。

  4. Training has to be evaluated.  You have to find out if it's having an impact on employee performance.  If it's not, then you need to make changes.

    必须对培训进行评估。你必须弄清楚这对员工的表现是否有影响。如果不是,那么你需要做出改变。

Why Team Coaching Can Enable Sustainable Behavioral Changes

为什么团队教练可以实现可持续的行为改变

Team coaching is a vital tool for achieving sustainable behavioral change. It is not enough to train a team in new skills or knowledge.  To see real change, you must help the team understand its strengths, weaknesses, and purpose.  You need to help the team build trust and collaboration.  And you need to help the team adapt to change.

团队教练是实现可持续行为改变的重要工具。仅仅培训一个团队掌握新技能或新知识是不够的。要看到真正的变化,你必须帮助团队了解其优势、不足和目的。你需要帮助团队建立信任和协作。你需要帮助团队适应变化。

Team coaching takes work. It requires a skilled coach who can facilitate difficult conversations and challenge the team's assumptions.

团队教练需要付出努力。它需要一个技术娴熟的教练,能够促进困难的对话,并挑战团队的假设。

Team coaching aims to help teams:

团队教练旨在帮助团队:

  • Clarify their purpose, vision, values, and goals

    明确他们的目的、愿景、价值观和目标

  • Face their strengths, their weaknesses, their opportunities, and their perils

    直面他们的优势、劣势、机遇和风险

  • Strengthen their bonds, their trust, and their cooperation

    加强他们的联系、信任和合作

  • Refine their communication, their feedback, and their conflict resolution

    完善他们的交流、反馈和冲突解决方案

  • Expand their awareness, their intelligence, and their creativity

    拓展他们的意识、智力和创造力

  • Harmonize their actions with their strategy and culture

    将他们的行动与其战略和文化相协调

  • Adjust to shifting circumstances and customer demands

    适应不断变化的环境和客户需求

  • Learn from their experiences and celebrate their successes

    从经验中学习,并庆祝成功

Team coaching is a journey, not a destination. It's not about fixing broken people.  It's about helping teams become the best versions of themselves.  It's a relationship between the coach and the team that helps them create amazing results. Team coaching can be done in different ways, such as in-person sessions, online meetings, workshops, or retreats. It can also be customized to fit each team's unique challenges and opportunities.

团队教练是一段旅程,而不是终点。这不是在修复“破碎的人”,而是帮助团队成为最好的自己。这是教练和团队之间的关系,帮助他们创造惊人的结果。团队教练可以通过不同的方式进行,比如面对面会议、在线会议、研讨会或静修。它还可以为适应每个团队的独特挑战和机遇而定制。

Team coaching can enable sustainable behavioral changes for several reasons:

团队教练可以实现可持续的行为改变,原因如下:

  • Team coaching addresses the whole system.  It doesn't just focus on individual skills or competencies.  It looks at the team as a complex and dynamic system interacting with other systems within and outside the organization.

    团队教练涉及整个系统。它不仅仅关注个人技能或能力。它将团队视为一个复杂的动态系统,与组织内外的其他系统相互作用。

  • Team coaching creates a safe and stimulating space for learning. It's not about telling teams what to do. It's about creating a space where team members can explore, experiment, and discover new ways of working together.

    团队教练为学习创造了一个安全和激励的空间。不是告诉团队该做什么,而是创造一个团队成员可以探索、实验和发现新的合作方式的空间。

  • Team coaching supports ongoing development and improvement. It's not a one-time thing.  It's an ongoing partnership between the coach and the team that supports them in achieving their desired outcomes.

    团队教练支持持续的发展和改进。这不是一次性的事情。这是教练和团队之间持续的伙伴关系,支持他们实现想要的结果。

Team coaching is not the same as coaching an individual. When you're coaching a team, you need to consider the dynamics of the group and the different personalities involved.  You also need to help the team develop a shared vision and a common set of goals.

团队教练不同于个人教练。当你教练一个团队时,你需要考虑团队的动态和不同的个性。你还需要帮助团队建立一个共同的愿景和一套共同的目标。

There are many different models and frameworks for team coaching. One of the most popular is the 5 Disciplines of Team Coaching framework, developed by Peter Hawkins.  This framework helps coaches to focus on the five key areas that are essential for high-performing teams:

团队教练有许多不同的模式和框架。其中最受欢迎的是由Peter Hawkins开发的团队教练框架的5个原则。该框架有助于教练关注对高绩效团队至关重要的五个关键领域:

  • Purpose: What is the team's purpose? What are they trying to achieve?

    目的:团队的目标是什么?他们想要达到什么目的?

  • Accountability: Who is responsible for what? How will the team hold each other accountable?

    问责:谁负责什么?团队成员如何互相问责?

  • Collaboration: How does the team work together? How do they resolve conflict?

    协作:团队是如何协同工作的?他们如何解决冲突?

  • Learning: How does the team learn and grow? How do they adapt to change?

    学习:团队是如何学习和成长的?他们如何适应变化?

  • Results: How is the team tracking against its goals? How will they measure success?

    结果:团队是如何跟踪目标的?他们如何衡量成功?

The Shared Leadership Disciplines developed by LIM Global (https://www.limglobal.net/) can be used to create effective team coaching in several ways. These disciplines are:

由LIM Global (https://www.limglobal.net/)开发的共享领导力原则可以通过多种方式创建有效的团队教练。这些原则是:

  • Connect.  Build trust and rapport.  It's the foundation of any great team.

    连接。建立信任和融洽关系。这是任何优秀团队的基础。

  • Contract.  Set clear goals and mutual expectations.   What are we trying to achieve?  What do we expect of each other?  How shall we contribute to one another?  And how will we know when we've succeeded?

    契约。设定明确的目标和共同的期望。我们想要达到什么目标?我们对彼此有什么期望?我们该如何互相帮助?我们怎么知道我们成功了?

  • Collect.  Gather relevant and actionable data.  What information do we need to make informed decisions?

    收集。收集相关且可操作的数据。我们需要哪些信息来做出明智的决定?

  • Collaborate.  Leverage each other's strengths and cover each other's weaknesses.  Don't just work together.  Synergize.

    协作。取长补短。不要只是在一起工作,要协同增效。

  • Challenge.  Push each other to excel.  Be bold and ask tough questions.  And don't be afraid to fail.

    挑战。互推超越。大胆提出尖锐的问题。不要害怕失败。

These disciplines are not just about improving the team's performance.They are also about helping the team to develop a shared vision, accountability, communication, decision-making, and conflict-resolution skills.

这些原则不仅仅是为了提高团队的绩效。它们还能帮助团队发展共同的愿景、责任、沟通、决策和解决冲突的技能。

The 4C model is a simple yet powerful framework for enhancing team effectiveness. It was developed by Team Coaching International (TCI), and consists of four dimensions:

4C模型是一个简单而强大的框架,用于提高团队效率。它是由国际团队教练(TCI)开发的,由四个维度组成:

  • Context: The alignment of the team with its vision, mission, strategy, goals, and values.  In other words, are they all singing from the same hymn sheet?

    背景:团队与其愿景、使命、战略、目标和价值观保持统一。换句话说,他们步调一致吗?

  • Culture: The quality of the relationships within the team and with other stakeholders.  Do they get on? Do they trust each other? Do they feel valued?

    文化:团队内部以及与其他利益相关者之间关系的质量。他们合得来吗?他们彼此信任吗?他们感到被重视了吗?

  • Capacity: The ability of the team to perform its tasks and functions efficiently and effectively.  Do they have the skills and knowledge they need? Are they well-organized?

    能力:团队有效执行任务和职能的能力。他们是否拥有所需的技能和知识?他们组织有序吗?

  • Capability: The potential of the team to grow, adapt, and innovate in response to changing demands.  Are they open to new ideas? Are they willing to take risks?

    才能:团队为应对不断变化的需求而成长、适应和创新的潜力。他们能接受新想法吗?他们愿意冒险吗?

Why Team Coaching Can Make Training Stick and Transform Behaviors

为什么团队教练可以使培训持续下去并改变行为

I help leaders, salespeople, and customer-facing staff to do their jobs better. The skills and behaviors they need to change often require them to work together to win. They need to:

我帮助领导、销售人员和面向客户的员工把工作做得更好。他们需要改变的技能和行为往往需要他们共同努力才能取得胜利。他们需要:

  • Deliver results and keep each other accountable

    交付成果,并对彼此负责

  • Set clear expectations and know how to add value to their team

    设定明确的期望,知道如何为团队增加价值

  • Leverage each other's strengths and cover each other's weaknesses

    互相取长补短

  • Give honest feedback and challenge each other in respectful ways

    给予诚实的反馈,并以尊重的方式相互挑战

  • Build a culture that rewards action over talk.

    建立一种奖励行动胜于空谈的文化。

Team coaching can be a game-changer before and after skills training sessions. It can ensure that participants use what they learn.  It can also help them identify and overcome the obstacles that prevent them from changing their behaviors.

团队教练可以在技能培训课程前后改变游戏规则。它可以确保参与者使用他们所学的知识。它还可以帮助他们识别和克服阻碍他们改变行为的障碍。

AUTHOR

c.j. is a certified team coach who has helped teams throughout Asia Pacific achieve quantum improvements. He is fluent in English and Mandarin, and he is the IAC Singapore Chapter Leader and an ICF Professional Certified Coach. He is also accredited in various assessment tools, such as the Cultural Navigator, TTI DISC, OD-Tools Trait Map and Motivation Questionnaire, Belbin Team Roles, etc. He is the co-creator of Sales Map sales proficiency assessment and author of the book "Winning the B2B Sale in China"

c.j.是一名经过认证的团队教练,曾帮助整个亚太地区的团队实现量级提升。他能以流利的英语和普通话进行交流、培训和教练,c.j. 是IAC新加坡分会的负责人和ICF专业认证教练。他还获得了各种测评工具的认证,如Cultural Navigator、TTI DISC、OD-Tools (大五 Trait Map 和MQ 激励问卷)、贝尔宾团队角色等。他是Sales Map销售能力测评的联合作者,也是《中国式B2B销售宝典》一书的作者。

*部分图片来自网络,如有侵权请联系删除。


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经典回顾

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