eNewsletter Apr 2014
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Hi!
We recently have feedback from
various managers as to how difficult it is to
keep their remote employees and teams engaged.
Let's face it.
If you are looking to expand beyond just a few
major cities, having remote employees and teams
will be an increasing norm, especially with all
the current communication technology that we
have at our disposal, working remotely has never
been so convenient.
However,
having all the latest and user-friendly web
technology is not going to help you a single bit,
IF you don't have the right people on board who
could perform well off-site, as well as having the
right skills in managing these remote employees
and teams to keep them engaged.
Hence, this month's topics:
-
How to Develop
Highly Engaged Remote Teams and Employees;
and
-
Sales
Lessons from "The Wolf of Wall Street"
This issue's main article is on "How
to Develop Highly Engaged Remote Teams and
Employees", and we explore how you
can get your remote employees connected,
aligned and be accountable to
your team, and your goals.
In brief:
-
What
are the kinds of people who are the
most likely to become highly engaged
remote employees;
-
How
to delegate and monitor the work done
by your remote employees without micro-managing;
-
How to be an effective
leader of remote teams and employees.
Read on... ...
To read the rest of this
newsletter, pls.
click here
(http://www.psycheselling.com/page4.html).
How
to Develop Highly Engaged Remote Teams and
Employees
by c.j. Ng
Depending
on the nature of your work, it is likely that you
will be spending a portion of your time working
remotely from your office. Such instances
could be:
-
When
you are traveling, and need to coordinate work
with your colleagues in the office;
-
When
you work in a subsidiary, an overseas business
unit or a division and you need to liaise with
head office;
-
When
you are working in a SOHO (Single-Office, Home
Office) arrangement whereby you simply have to
get the support from somewhere/ someone etc.
And
this list is not exhaustive by any means.
To
some, working remotely can be a lonely and
harrowing experience of being "exiled" some
place. To others, working remotely means
enjoying that sense of freedom and personal
space that is not available at the office.
To managers, however, the challenges are
usually:
- "How do I make sure
the work done by my remote teams and
employees are done on time and
correctly?"
- "How do I make sure
that my remote teams and employees are
motivated, engaged and productive?"
- "How can I give the
right kind of support to my remote team
members?"
The good news for managers is that, according to Gallup,
some level of remote work actually boosts
employee engagement.
The findings are:
- Among
those who never work remotely, 28% are engaged
-- meaning they are emotionally involved in,
enthusiastic about, and committed to their work
-- while 20% are actively disengaged, meaning
they are unhappy at work and tend to disrupt
their coworkers' productivity. The remaining
on-site workers fall into a middle category --
not engaged.
- Among
employees who spend up to 20% of their time
remotely, 35% are engaged -- but
engagement levels drop as employees spend more
time off-site.
Hence, if managed
appropriately, working remotely could
actually yield positive results.
The Right Kind of
Remote Employees
Simply put, some of us are
more suited than others to work remotely.
This is especially for remote employees
who have to work out of their home
office 100% of the time.
In many cases, some
managers would require these 100%
remote employees to have a strong
sense of discipline, since there is
no one to watch over them, and they
need to be self-disciplined enough
to get the work done.
However, while discipline is indeed
a key criteria for an effective
remote employee or team member, here
are some other factors that could be
just as important, if not more important,
than discipline:
-
Able
to connect, coordinate and
communicate with others in the
organisation remotely
-
Able
to take initiative and be
proactive
-
Able
to set clear goals and
priorities
-
Able
to solve problems
independently
To
succeed, remote employees MUST be able to
work with other colleagues remotely, as
their work is very likely to interact with
the work of others. Devoid of a
structured environment, the remote
employee would have to
take initiative to
reach out to others, while also know what
goals and priorities she has to
achieve. Also, working alone means
she may need to solve problems
independently, should there be delays in
getting the right support she needs.
In contrast, here are some of the
“no-no”s
when it comes to selecting the right
person to work remotely:
As mentioned
earlier, the irony of working remotely is
that one will actually be working with
others, albeit with much lesser
face-to-face interaction. If the
remote employee does not take initiative
to reach out to others, other colleagues
may not be able to provide the right kind
of support, and
eventually results get
negatively affected.
Monitoring without Micro-Managing
As most of the work undertaken by
remote employees and teams do not have established
procedures (what we define as responsibilities as
opposed to tasks), managers would have to be more
skilful in monitoring them.
Rather than
monitoring too much on how the work is being done,
which might lead to micro-managing, managers could
emphasize more of what
goals need to be achieved by the remote employee
or team.
When
delegating responsibilities
to a remote employee, it’s
critical that the person is
held accountable for the
results.
To keep track of such
goals or results, we use a
CLEAR goals
model
as a guide:
-
Challenging/
Challenges
-
Limited
by Time
-
End Objective
-
Agreed
Upon/
Animated Steps
-
Required
As mentioned,
the key to monitor
a remote employee's
work is to set such
CLEAR goals
with
the employee, and then provide
reviews if the employee is on
track to achieve these goals.
Being an Effective Remote Employee
Leader
As
the saying goes, people join a company but
leave because of their bosses. In a
way, the boss or leader of a remote
employee will also have profound effects
on the remote employee, as well as the
expected results.
As such, the qualities of effective
leaders of remote teams and employees
can be summed up as follows:
-
Tireless
-
Goal-oriented
-
Encouraging
-
Approachable
-
Constructive
-
Authentic
Surprisingly, managing
remote employees can be a
more tiring than
managing on-site ones, especially when you
have multiple remote teams to manage.
As teams operate remotely, it
will be essential to keep these remote teams
stay focused on team goals. At the same
time, leaders of remote teams and employees
would have to give encouragement and support
when things get tough, be approachable and
responsive (24 x 7, at times) when remote team
members needed help and then respond as
constructively as one possibly can.
On top of that,
leaders of remote teams and employees
need to be
authentic enough, to build better
rapport and trust without having a lot of
face-to-face interaction.
Hence, while selecting the right person to
work remotely is important, being the right
kind of leader to lead remote teams and
employees is just as important AND challenging
too.
Need help in developing highly engaged teams and
employees? Simply e-mail
info@directions-consulting.com
or call +86-136 7190 2505 or Skype:
cydj001
and arrange to buy me a mocha. All information
shall be kept in confidence.
Power Breakfast
Hour: 20 May 2014
How to Develop Highly Engaged
Teams and Employees
- What are the kinds of people
who are the most likely to become
highly engaged remote employees;
- How to delegate and monitor
the work done by your remote employees
without micro-managing;
- How to be an effective leader
of remote teams and employees
VENUE: Crowne Plaza
Shanghai • 400 Panyu Road (near Fahuazhen
Road) • 上海银星皇冠酒店 • 番禺路 400 号 (靠法华镇路)
DATE: Tuesday, 20 May 2014
TIME: 08:00 a.m. - 10:00 a.m.
PRICE: RMB 200 ONLY!
To make this a more conducive
discussion, we are expecting a small
group of about 15 people only. The room
can only take in 18, so please register
early to avoid disappointments. Please
e-mail your registrations too
sales@directions-consulting.com
Pls.
check out our web sites
www.directions-consulting.com
and
www.psycheselling.com/page4.html
for more inspiration.
Tips for Sales People:
Sales
Lessons from "The Wolf of Wall Street"
by c.j. Ng
If you had watched "The Wolf of Wall
Street", you would know what kind of
"bada**, mother****er" sales person the
protagonist, Jordan Belfort, was.
You may also know that Jordan Belfort is
now a very highly paid motivational
speaker and sales trainer.
Now the purpose of this article is not
about what we can learn from the Wolf of
Wall Street. After all, Jordan
Belfort was convicted of defrauding his
customers, and his high-pressure sales
techniques probably will work for some
people, but drive away many others.
Instead, this article is about what you
can learn fromthe Wolf of Wall Street, and
what aspects of selling you have to avoid.
“Sell Me This Pen”
Towards the end of the movie, Jordan
Belfort was shown asking his audience to
"sell me this pen" (In fact, the real
Jordan Belfort played the host/ announcer
of this last scene).
First of all, "sell me this pen" was an
interview question for sales people used
in the 70's and 80's. It's tacky and
corny, and may not reflect a real-life
sales situation.
However, the lesson here comes right at
the front of the movie, at around 29
minutes or so, when Jordan asked Brad to
sell him the pen. Brad's response
was "Can you write your name for me on the
napkin", of which Jordan replied "But I
have no pen", and the sale is made.
This is NOT the lesson yet. The
lesson came right after when Brad said
"It's just demand and supply".
Translated into simpler sales language,
you have to create the need in the
customer first, in order for the customer
to want to buy from you. Merely
stating the features and benefits of a
product without creating or understanding
customers, will not make the customer want
to buy from you.
"Make
Them Trust You"
Unfortunately, Jordan Belfort's intention
to create trust with the customer is to
eventually betray or fleece the
customer. Not only that could be
illegal, it could also make you lose
future sales with the customer, and will
also tarnish your reputation with other
customers. Hence, fleecing customers
is a no-no.
On the other hand, here are some ways that
Jordan Belfort built trust with his
customers:
- Start by
selling products that the customers are familiar
with, in his case the blue chip stocks;
- Create a
persona (or avatar in today's terms) where you are
perceived to have great knowledge and speak with
authority. In Jordan Belfort's world, that
will be using big titles such as VP or SVP or a
respectable-sounding company such as Stratton
Oakmont. In our real world, it will be
understanding the customers' issues such
that you can provide much-needed insights for your
customers;
- Appeal
to the customer's sense of fairness and logic, by
using words such as "is that fair enough?"
Surprisingly, Jordan Belfort is not all about
pushing the customer. He knows how to make
the customers feel as if they are in control.
Looping the Objections
One
objection handling technique that Jordan
Belfort uses is known as "looping".
In simpler language, what that means is
that he does not get bogged down with
superficial concerns that the customer
raised.
Instead, he understood customers'
psychology really well. He knew that
customers have certain doubts, or that
something deep down (such as insufficient
trust) is holding the customer back, and
then worked his way to resolve those
underlying issues.
More
importantly, he does not get into
arguments with the customer.
Ultimately, the biggest distinction that
most sales people will have to make about
your sales strategies and Jordan Belfort's
is this: are you going to make the
customer buy with just one phone call, OR
do you have to deal with multiple buying
influencers over a period of time to build
stronger trust and understanding between
both buyers and sellers?
In the world of the single-transaction
sale, the Wolf of Wall Street is probably
unbeatable, and that is if those
techniques are used in an ethical
way. In the world of the
consultative or even relationship selling,
there are some techniques that we can
borrow, but do be aware that many of them
are not readily transferable.
To find out how you can achieve better
sales results, you can e-mail
info@directions-consulting.com
or call +86-136 7190 2505 or Skype:
cydj001
Directions Management
Consulting
Directions
Management Consulting is the
partner of
LeadershipIQ
in China and Asia.
LeadershipIQ
helps more than 125,000
leaders every year through
the facts drawn from one of
the largest ongoing
leadership studies ever
conducted is used to help
companies apply resources
where the best possible
results be achieved.
In addition,
Directions Management
Consulting is a leading
provider of sales
performance, innovation and
experiential learning
solutions in China and many
parts of Asia.
Using the
Belbin
Team Role Profiling,
Directions Management
Consulting helps develop
high performance teams and
leadership at every level.
Psycheselling.com is
the sales performance arm of
Directions Management
Consulting specialising in
conducting training, research
and consulting services for
sales managers and their team.
Raybattle
is the strategic partner of
Directions Management
Consulting specialising in
experiential learning events
and management retreats.
Currently,
Directions Management
Consulting has served clients
such as Delphi Packard,
InterContinental Hotels Group,
LELO, Bristol-Myers Squibb,
Roche, Philips Lighting,
Carrier, Ingersoll Rand,
Kulzer Dental etc.
Directions
Management Consulting
will increase its
efforts to conduct
leadership studies in
China and other parts of
Asia, so that more
companies apply
resources where the best
possible results be
achieved in this part of
the world.
Enquiries
and suggestions, pls.
e-mail
info@directions-consulting.com or visit
www.directions-consulting.com
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