Hong Kong, March 8th, 2010
香港，2010年3月8日

Dear ICTI CARE Process Supporters and Friends,
尊敬的国际玩具业协会商业行为守则的支持者和朋友们，

As you know, we conducted a survey among ICTI CARE Process (ICP) supporters and friends in late 2009.  It was sent to more than 1.200 toy factories and covered questions on issues such as ICP standards, auditors, challenges relating to wages and working hours, and asked for suggestions as to what the ICP could do to improve communication and support to toy factories.
如你所知，我们在2009年底对国际玩具业协会商业行为守则（简称ICP）的支持者和朋友们进行了一次调查。此次调查问卷发送给超过1200个玩具工厂，问题涉及到诸如ICP标准，审核员，关于工资和工时的挑战，同时对于ICP怎样做才能加强沟通和支持玩具工厂而征求意见。

I am happy to report that we received nearly 500 responses from factories. This represents an impressive 41% response rate - very high for a survey such as this.
我很高兴地宣布我们收到了近500份来自工厂的回应。这代表了一个令人兴奋的达到41%的回应率-对于诸如此类的调查回应率是非常的。

In addition to thanking you very much for your responses, I thought you would be interested in learning some of the highlights from the survey results:
除了非常感谢您的答复，我想您会有兴趣从调查结果中学习到重点问题：

• 70% of survey respondents are factories with less than 500 employees;
  70%的受访者是来自员工不足500名的工厂；
• 85% of survey respondents have a valid ICTI CARE Process Seal of Compliance;
  85%的受访者拥有一个有效的国际玩具业协会商业行为守则的遵守印章；
• 84% of survey respondents indicated that they are audited by their customers or others for compliance with the ICP process between 1 and 6 times per year;
  84%的受访者表示他们每年有1至6次被他们的客户或其他组织审核ICP进程；
• When asked about the root-cause of non-compliances in a toy factory,
当被问及一个玩具工厂不遵守社会责任的根本原因时，
  o 21% of respondents indicated it was because of short lead times and
     21%的受访者表示是因为短促的交货时间
  o 19% said it was because of low prices;
     19%的人表示是因为低价；
• When asked about wages, only 56% of survey respondents indicated that typical toy factories comply with legal wage rates in China (many believe there are wage gaps);
   当被问及工资时，只有56%的受访者表示在中国，典型的玩具工厂才会遵守合法的工资比率（很多人认为有工资差距）；
• Of those that believe there is a wage gap in typical toy factories, the wage gap indicated was between 100 - 500RMB per employee per month;
   对于那些认为一个典型的玩具工厂存在工资差距的，此工资差距表示每名员工每月100到500元人民币;
• For those factories with a wage gap, 47% of respondents indicated that the ICP should prescribe a grace period for factories to come into compliance of between 3 to 12 months;
   对于这些有工资差距的工厂，47%的受访者表示ICP应该给予工厂从3到12个月的宽限期来达到遵守；
• When asked about working hours, 44% believed the ICP should permit working hours of up to 72 hours per week in peak seasons;
   当被问及工时，44%的受访者认为ICP应该允许旺季的工时每周长达72小时；
• When asked about ICP approved auditors, 68% indicated that they are satisfied with auditors and their performance and 74% believe that the auditors are professional;
   当被问及ICP授权的审核员，68%的人表示他们对审核员以及他们的表现满意，同时74%的人认为审核员是专业的；
• Of those that are not satisfied, 58% indicated that they were not happy with the quality of the auditors or with their inconsistent interpretations of ICP standards;
   对于那些不满意的受访者，58%的人认为他们并不满意审核员的表现或者不满意有关他们对于ICP标准的不一致的解释；
• When asked about the issue of auditor integrity, 13% of respondents indicated that auditors have requested an advantage to pass a social compliance audit;
   当被问及关于审核员的诚信问题，13%的受访者表示审核员有要求为通过社会责任审核的好处；
• When asked how the ICP can address integrity issues among auditors, the majority of respondents indicated that a hotline should be set up.
   当被问及ICP如何才能解决审核员的诚信问题，大部分的受访者表示应设立热线。

As you can see from the above, we have learned a great deal from ICP supporters and friends.  Thank you to all who participated in the survey. We very much value your feedback and support.  We will continue to look for ways to improve the ICP and to help the toy industry to raise the compliance levels of toy factories.
正如您从以上看到的，我们从ICP的支持者和朋友们了解到了很多。感谢所有参与此次调查的受访者。我们非常重视您的意见和支持。我们将继续寻找途径，以改善ICP并协助玩具业以提高玩具工厂的遵守水平。

Please let me or any of the ICP colleagues know if we can help you in any way.  We are committed to address many of the concerns raised in the survey and believe that further dialogue can only help our collective efforts.
如果我们能够以任何方式帮助您，请让我们或者ICP的同事知道。我们致力于解决在调查中提出的很多问题，并相信将来的对话能够恰当地帮助我们共同努力。

Thank you again and best regards,
再次感谢你们并诚挚地问候，
 
Christian Ewert

President & CEO
ICTI CARE Process