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尊敬的先生女士们：
作为国际玩具工业理事会关爱程序 (简称ICP)的参与者，您必已知道ICP致力于协助玩具厂改善状况，已确保工作环境安全及有公平的劳工条件，从而协助工厂取得在国际市场上竞争的优势。在此，我们想告知阁下ICP的新发展。
持续改善程序/新工资工时政策
自去年九月起，我们推展了持续改善及新的工资工时政策 (请参看我们网页上 www.icti-care.org 的中文版的工资工时指引及实施计划)。持续改善的目的是要鼓励工厂对其用工状况更加透明坦诚，从而支付正确的工资和减少工时。
只要工厂能符合国际玩具工业理事会的商业行为守则的其他要求，并在其用工状况问题上透明坦诚，工厂便能在工资和工时问题上进行持续改善以达致符合要求。
工资工厂在年度认证审核的第一次审核中，如被发现有不正确支付工资的问题 (如工资低于当地法定最低工资水平，或没正确支付加班费等)，则工厂会有三个月时间来作出所需的纠正措施。为了确保工厂真的执行了纠正行动，工厂会被安排再次审核。如工厂一直都不改善，则会安排工厂进入考察期或是终止其参与ICP。
工时：工厂如能符合其他方面的要求(包括支付正确工资)，我们就会根据其每周工时状况而给予下列不同级别的证书：
- A级证书：每周工时在66小时或以下
- B级证书：每周工时在66小时以上及不多于72小时
- C级证书：每周工时在72小时以上 (工厂必须提供一个纠正计划，表明如何在2012年6月30日前把工时遂步减至每周66小时)
所有参予ICP的工厂并进行持续改善的工厂都必须在2012年6月30日前把工时减至每周66小时。在此前，工厂的改善须达到每年的最低改善要求，而工厂亦会被安排进度审核，以确保工厂有进行可持续的改善。进度审核的频繁程度是视乎工厂何时开始进行可持续改善。此外，工厂亦要每月提交工时状况跟踪表。工厂工人数目在1000人或以下的会被安排一个人日(man-day)的进度审核，工人数目在1000人以上的则会被安排2个人日的进度审核。进度审核的费用是与平常ICP审核费用是一样的。
如工厂降级 (如由A级降至B级)，工厂将被安排考察期，持续未作改善者将被终止参与ICP。
有关政策的详情，请浏览我们的网页。
“您该知道的”卡、海报及热线培训
由2010年4月开始，我们会把一张我们为工人设计的”您该知道的”卡的电子版发给通过审核的工厂。这张卡上印有包含在我们商业行为守则内的一些基本工人享有的权利。卡上也有一个热线电话号码和我们的网址，供工人查询相关信息。不管工厂持有何种类的ICP证书，所有持有ICP证书的工厂都须在收到卡的6周内都必须把此卡印出，派发给所有工人，放在工人的工卡后，或直接印刷在工卡背上。我们亦会以成本价格向工厂提供含相近内容的海报，工厂亦须按我们指示把海报贴于工厂的当眼处。如在其后的审核中，审核员发现超过20%被访谈的工人并没有收到”您该知道的”卡，及/或工厂没有张贴海报，这是会被视为严重的不符合项，若工厂坚持不派发”您该知道的”卡，及/或不张贴海报，则其证书将会被暂停，并须要进行更多审核，直至工厂接我们要求派发”您该知道的”卡及张贴海报。
为了确保工人明白”您该知道的”卡上的数据及热线的运作，我们可能会随机选取工厂进行相关培训。培训会由我们认可的机构进行，工厂须支付相关费用。工厂所需培训的日数视乎工厂工人数目而定：500名工人或以下的工厂须进行1天培训，而500名工人以上的工厂则须2天培训。
有关”您该知道的”卡、海报、工人热线等的详细要求，请在我们的网页上浏览” 国际玩具工业理事会’关爱程序对”您该知道的”卡、海报、工人热线的要求”。
如您对于我们的持续改善程序或”您该知道的”卡有任何问题，请浏览我们的网页www.icti-care.org或联络我们的香港办事处。
我们相信这些新的措施可以协助工厂更努力地进行持续改善，而玩具行业亦更能确切落实工厂的工作环境和用工状况。
再次谢谢您对国际玩具工业理事会 “关爱”程序的支持。
商祺。
Christian Ewert
总裁
国际玩具工业理事会 “关爱”基金会
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Dear Sir/Madam,
As a participant in the ICTI CARE Process you know that ICP is committed to supporting toy factories as improvements are made to ensure a safe workplace and fair labor practices thereby helping factories to compete internationally. We would like to inform you about new developments in the ICTI CARE Process.
Continuous Improvement Process/New Policy on Wages and Working Hours
In September last year, we began the launch of our Continuous Improvement Process/New Policy on Wages and Working Hours (see on our website www.icti-care.org for a mandarin version of the Wages and Working Hours Guidelines and Implementation Plan). The objective of the Continuous Improvement Process is to encourage factories to be fully transparent regarding labor practices; to pay correct wages and reduce excessive hours.
Factories that are in compliance with other requirements laid out in the ICTI Code of Business Practices and that are transparent with us regarding their labor practices will be given the opportunity to make continuous improvements in wages and working hours compliance.
WAGES: Factories in the first certification audit that are found with incorrect wage payments (e.g. payments lower than the minimum wage or incorrect overtime payments) will be given 3 months to make the necessary corrections. Re-audits will be arranged to ensure that corrective actions are taken. Continued non-compliance will result in either probation or termination.
WORKING HOURS: Factories that are able to demonstrate compliance with all other aspects of the code, including correct wage payments, will be awarded one of three ICTI CARE Process seals depending on their actual weekly working hours:
． Class A – weekly working hours 66 and below
． Class B – weekly working hours above 66 and but not exceeding 72
． Class C – weekly working hours above 72 (factory must have in place an agreed corrective action plan (CAP) to progressively reduce to less than 66 hours no later than June 30, 2012).
All factories participating in the ICTI CARE Process that enter into the Continuous Improvement Process (CIP) must reduce their weekly working hours to 66 by June 30th 2012. There is an annual minimum level of improvement required and progress audits are also required to ensure that factories make improvements that are sustainable. The frequency of the progress audits depends on when the factories enter into the Continuous Improvement Process. In addition Working Hours Tracking forms will be required from factories on a monthly basis. Factories with a workforce of 1.000 workers or below will have a 1 man-day progress audit and factories with more than 1.000 workers will have a 2 man-days progress audit. The progress audits are charged at the same rates as regular ICP audits.
In case of backsliding (e.g., from Class A to Class B), factories may be put on probation and continued non-improvement may result in termination.
For details, please refer to the policy on our website.
“What You Should Know” Card, Poster and Worker Hotline Training
From April 2010 onwards, factories awarded an ICTI CARE Process Seal of Compliance will be given an electronic version (soft copy) of a card called “What you should know” card which the ICTI CARE Process has designed for workers. The card contains key information about basic workers’ entitlements included in the ICTI CARE Code of Business Practices. There is also a hotline number on the card that workers can call to make enquiries and a website link to do the same. All factories holding any type of seal will be required to print out the card and put it to the back of the factories worker badge, or directly print the card to the back of the worker badge. This “What you should know” card must be distributed within 6 weeks of receiving the seal from the ICTI CARE Process. Posters of similar content will be made available to factories at cost by the ICTI CARE Process. Factories are also required to put up the posters in conspicuous areas in the facilities as instructed by the ICTI CARE Foundation Asia Limited. It will be considered a major non-compliance if auditors in subsequent audits find that over 20% of the interviewed workers have not received the card or that the posters have not been put up. Factories that continue NOT to distribute the cards and put up the posters will be suspended and required to have additional audits until they have distributed the cards to workers and put up the posters as instructed.
To ensure that workers understand the information on the card and the hotline operation, training will be conducted in factories selected on a random basis. The training will be conducted by ICTI CARE Process appointed training organizations and the relevant fees will be paid by the factories receiving the training. The training days needed depend on the workforce of the factory: factories with or below 500 workers will be required to have a one-day training, and factories with more workers will be required to have a two-day training.
Details about the “What You Should Know” card, the poster and the worker hotline training are listed in the document “ICTI CARE Process Requirements on ‘What You Should Know’ Card, Poster and Worker Hotline Training” available on our website.
If you have any questions regarding the Continuous Improvement Process or the “What You Should Know” card, please visit our website: www.icti-care.org or contact our office in Hong Kong.
The ICTI CARE Foundation is confident that, that with the CIP with these new developments, we will be able to ensure that the toy industry continues to make more progress in improving factory conditions.
Thank you very much again for your support to the ICTI CARE Process.
Yours faithfully,
Christian Ewert
President and CEO
The ICTI CARE Foundation
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