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尊敬的先生女士们：
感謝您們對国际玩具工业理事会”关爱”程序的支持。以下是關於我們”关爱”程序的一些重要信息，在每次年度審核的開始會議時，審核員須把載有以下信息的文件交給您。
持续改善
l 国际玩具工业理事会”关爱”程序(ICTI CARE Process)是一个持续改善的程序(CONTINUOUS IMPROVEMENT PROCESS)，并不是简单的”不达标不通过”的制度.
l 我们强调工厂必须坦诚透明，并愿意在协定时间内努力作出真实的改善。
l 工厂如有工资及工时不符合我们要求的问题，只要是愿意坦诚透明、作出改善，我们仍是愿意以考察期(probation)的形式与工厂继续合作，但工厂必须一直保持透明及作出真实的改善。
l 工厂如有其他方面不符合我们要求，该在初次年度审核时对审核员坦白开放，这样，工厂仍可被安排跟进审核，在跟进审核前，工厂合被给予合理的时间以进行所需的纠正措施。
l 如工厂不愿意坦然、不愿意作出真实改善，则是在强迫我们把其证书取消。我们并不希望如此，但是为了保持全球玩具行业可有公平的竞争环境，我们也迫不得已要如此。
l 我们随时欢迎工厂和我们联络，讨论工厂的问题或其他关注。
工资工时政策
l 自去年九月起，我们推展了新的工资工时政策，目的是要鼓励工厂对其用工状况更加透明坦诚，从而支付正确的工资和减少工时。
l 工资：自2009年9月起，工厂在年度认证审核的第一次审核中，如被发现有不正确支付工资的问题 (如工资低于当地法定最低工资水平，或没正确支付加班费等)，则工厂会有三个月时间来作出所需的纠正措施。为了确保工厂真的执行了纠正行动，工厂会被安排再次审核。如工厂一直都不改善，则会安排工厂进入考察期或是终止其参与ICP。
l 工时：工厂如能符合其他方面的要求(包括支付正确工资)，我们就会根据其每周工时状况而给予下列不同级别的证书：
- A级证书：每周工时在66小时或以下
- B级证书：每周工时在66小时以上及不多于72小时
- Conditional (附条件)级证书：每周工时在72小时以上 (工厂必须提供一个纠正计划，表明如何在2012年6月30日前把工时遂步减至每周66小时)
l 所有参予ICP的工厂并进行持续改善的工厂都必须在2012年6月30日前把工时减至每周66小时。
l 在此前，工厂的改善须达到每年的最低改善要求，而工厂亦会被安排进度审核(progress audit)，以确保工厂有进行可持续的改善。进度审核的频繁程度是视乎工厂何时开始进行可持续改善。
l 工厂工人数目在1000人或以下的会被安排一个人日(man-day)的进度审核，工人数目在1000人以上的则会被安排2个人日的进度审核。进度审核的费用是与平常ICP审核费用是一样的。
l 如工厂降级 (如由A级降至B级或由B级降至Conditional附条件级)，工厂将被安排考察期，持续未作改善者将被终止参与ICP。
l 有关政策的详情，请浏览我们的网页 www.icti-care.org
反贿赂、ICTI CARE对审核质量的监督、申诉渠道
l 审核员没有权力决定工厂是否有资格获得证书。审核员把工厂状况向我们报告，由ICTI CARE来审阅其报告及决定是否给予工厂证书。
l 我们每年均进行一定数量的质量检测审核，以检查审核公司及其审核人员的服务表现和审核质量。
l 如工厂对于贿赂、审核的质量及进行状况有关注，欢迎联络我们的职员。
l 工厂如对其证书状况与我们的职员有不一样的意见，我们亦欢迎工厂来与我们预约面谈，讨论工厂的关注和问题。如问题不能妥善地解决，工厂亦可要求我们的管理委员会再重新审视其个案。
l 我们的《投诉及上诉程序》已放于我们网页上: http://www.icti-care.org/audience/factories-in-chinese.htm
ICTI CARE PROCESS的联络方法
电邮： asia@icti-care.org 、电话： +852 21112462
再次谢谢您对国际玩具工业理事会 “关爱”程序的支持。
商祺。
Christian Ewert
总裁
国际玩具工业理事会 “关爱”基金会
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Dear Sir/Madam,
Thank you for your support to the ICTI CARE Process. The following are some important messages we want to reiterate to you about our program. Before the commencement of a certification audit, auditors should pass on this letter to you at the opening meeting of a certification audit for your reference.
Continuous Improvement Process
l The ICTI CARE Process is a CONTINUOUS IMPROVEMENT PROCESS. It is not a simple pass/fail auditing system.
l ICP stresses on transparency and factory’s commitment to making genuine improvement within an agreed timeframe.
l Factories who are found with wage and hours problems will be able to continue to work with ICP on the basis of PROBATION provided that they are TRANSPARENT and COMMITTED to MAKING IMPROVEMENT during the probation period.
l Factories who are found with other non-compliance issues in the first certification audit will be provided with the opportunity to have a follow-up audit, which will be conducted within a reasonable timeframe to allow factories time to make the necessary corrections.
l Factories which are not transparent and show themselves unwilling to make genuine improvement will force ICP to terminate their seal, which is something ICP does not want to do but which it will be forced to do in order to keep a level playing field in the worldwide toy industries manufacturing sector.
l Factories are always welcome to meet with ICP staff to discuss their problems or any concerns they have.
New Policy on Wages and Working Hours
l In September 2009, we launched the new policy on Wages and Working Hours. The objective is to encourage factories to be fully transparent regarding labor practices; to pay correct wages and to reduce excessive hours.
l WAGES: Factories in the first certification audit AFTER SEPTEMBER 2009 that are found with incorrect wage payments (e.g. payments lower than the minimum wage or incorrect overtime payments) will be given 3 months to make the necessary corrections. Re-audits will be arranged to ensure that corrective actions are taken. Continued non-compliance will result in either probation or termination.
l WORKING HOURS: Factories that are able to demonstrate compliance with all other aspects of the code, including correct wage payments, will be awarded one of three ICTI CARE Process seals depending on their actual weekly working hours:
． Class A – weekly working hours 66 and below
． Class B – weekly working hours above 66 and but not exceeding 72
． Class Conditional – weekly working hours above 72 (factory must have in place an agreed corrective action
plan (CAP) to progressively reduce to less than 66 hours no later than June 30, 2012).
l All factories participating in the ICTI CARE Process that enter into the Continuous Improvement Process (CIP) must reduce their weekly working hours to 66 by June 30th 2012.
l There is an annual minimum level of improvement required and progress audits are also required to ensure that factories make improvements that are sustainable. The frequency of the progress audits depends on when the factories enter into the Continuous Improvement Process.
l Factories with a workforce of 1.000 workers or below will have a 1 man-day progress audit and factories with more than 1.000 workers will have a 2 man-days progress audit. The progress audits are charged at the same man day rates as regular ICP audits.
l In case of backsliding (e.g., from Class A to Class B or B to Conditional), factories may be put on probation and continued non-improvement may result in termination.
l For details, please refer to the policy on the ICTI CARE website. www.icti-care.org
Audit Integrity, ICP’s Monitoring of Audit Quality, Grievance Channel
l Auditors have no authority to decide whether factories have qualified for a seal. Auditors conduct audits and report their findings to ICP. It is ICP which determines whether factories will be issued with a seal based on their review of the audit reports.
l ICP conducts a considerable number of quality check audits to monitor the audit quality of audit firms and performance of auditors.
l If factories have any concerns regarding the integrity, quality or implementation of the audits, they are to be encouraged to raise the issues with ICP staff.
l Factories which have opinions different from the ICP staff regarding their seal status are always welcome to meet with ICP staff to discuss their case. ICP staff have frequent meetings with factories to discuss their concerns and issues. If the issues cannot be resolved, factories can raise the issues with the ICP governance board for a further review of the case.
l Our Complaint and Appeal Procedure is available on our website: http://www.icti-care.org/audience/factories-in-chinese.htm
ICP Contacts
Please feel free to contact our colleagues:
Email: asia@icti-care.org
Tel. no. - +852 21112462
Thank you very much again for your support to the ICTI CARE Process.
Yours faithfully,
Christian Ewert
President and CEO
The ICTI CARE Foundation
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